Contact Form 7 reCAPTCHA Troubleshooter

Instructions:

1. We ask you a series of questions to help you identify where you are having problems with reCAPTCHA in Contact Form 7 on your WordPress site.

2. After you complete our Contact Form 7 reCAPTCHA Troubleshooter, one of our staff will review the info you supplied & contact you to help you find a solution to your problems.

Your Details

1. Your Name (required) *
2. Email Address (required) *

Contact Form 7 reCAPTCHA Troubleshooter

To examine your problems in detail (using Chrome Dev Tools) we need a link where we can see your Contact Form 7 form in action - see Guidelines.

Link to your form (required) *

Tip: If you are working on your Contact Form 7 form on a website which currently doesn’t have public access, consider setting up a copy of your Contact Form 7 form temporarily on an extra page on a website that does have public access, so you can add a link to your form.

 

Include a screenshot (File Formats: gif, png, jpg, jpeg - 1 Mb max. - optional)

Sending a screenshot of what's wrong can help us to help you.

Contact Form 7 reCAPTCHA Troubleshooter

Note: You need to be using reCAPTCHA on your WordPress site when answering each of the following questions. If you've disabled reCAPTCHA for any reason you need to enable it (at least temporarily) while answering these questions.

1. Your Contact Form 7 (CF7) version

1. What version of Contact Form 7 are you using? CF7 5.1 or laterCF7 5.0 or olderDon't know
2. Tip: CF7 5.1 or later updated from reCAPTCHA v2 to reCAPTCHA v3 OK
3. Tip: CF7 5.0 or older uses reCAPTCHA v2 OK
4. Tip: You can find your CF7 version at Plugins > Installed Plugins OK

2. reCAPTCHA questions

1. Have you previously used reCAPTCHA v2 in your CF7 forms? YesNoDon't know
2. Tip: If you're using CF7 5.1 or later your forms may stop working. You need to deal with this change – you can’t ignore it. OK
3. Tip: You can find if you are using reCAPTCHA at Contact > Integration OK
4. What version of reCAPTCHA are you currently using? reCAPTCHA v2reCAPTCHA v3Don't know
5. Tip: reCAPTCHA v2 is no longer supported in CF7 5.1 or later. You need to deal with this change – you can’t ignore it. OK
6. Tip: You need to register reCAPTCHA v3 with Google. OK
7. Tip: Find what version of reCAPTCHA you are using (if any) at Contact > Integration OK
8. Have you updated your reCAPTCHA keys at Contact > Integration? YesNoDon't know
9. Tip: You need to register reCAPTCHA v3 with Google. OK
10. Tip: You need to register reCAPTCHA v3 with Google. Any existing keys you have for reCAPTCHA v2 won’t work with reCAPTCHA v3. OK
11. Include a screenshot (File Formats: gif, png, jpg, jpeg - 1 Mb max. - optional)
    Adding a screenshot of your reCAPTCHA keys at Contact > Integration can help us to help you.

3. Test reCAPTCHA v3 is working on your site

1. Are you using reCAPTCHA v3 on your site? YesNoDon't know
2. Tip: Move on to Q4 OK
3. Tip: Find what version of reCAPTCHA you are using (if any) at Contact > Integration OK
4. Is the reCAPTCHA Privacy badge displayed at the bottom of every page on your site YesNoDon't know
5. Tip: If you've registered correctly for reCAPTCHA v3 & it's working, you should see the reCAPTCHA Privacy badge displayed at the bottom of every page on your site (not just the pages where you've got CF7 forms). OK
6. Tip: If the reCAPTCHA badge is not showing, this shows reCAPTCHA v3 is not working on your site. OK
7. Include a screenshot (File Formats: gif, png, jpg, jpeg - 1 Mb max. - optional)
   Adding a screenshot can help us to help you.

4. Error Messages

1. Are you seeing a CF7 Error Message when you Submit/Send a CF7 form? YesNo
2. What color is the border around the CF7 Error Message? OrangeRedOther
3. Tip: The orange error border indicates reCAPTCHA v3 is not working correctly on your site. OK
4. Tip: The red error border confirms that CF7 is not able to send an email from your site. See Contact Form 7 Email Issues & Problems – most people that work carefully through this list of email sending issues are able to solve their particular problems. OK
5. Include a screenshot (File Formats: gif, png, jpg, jpeg - 1 Mb max. - optional)
   Adding a screenshot can help us to help you.
6. Any extra information

Contact Form 7 reCAPTCHA Troubleshooter

Thank you for completing this form.

If you have any suggestions to improve CF7 Skins please add them below.

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Tip: We'll send you an email shortly. One of our staff will review the info you supplied & respond there to help you find a solution to your problems.